How you pay, how your card details are kept safe, and how our pricing is shown. The amount you see at checkout is the amount you pay.
You pay securely at checkout once you have reviewed your basket, chosen a delivery option and seen your total. The amount shown at the final step is the amount you pay — there are no hidden charges added afterwards.
Card payments are handled by a trusted, PCI-DSS compliant payment provider. Your full card details are entered directly with the provider over an encrypted connection and are never stored on Osevaro's own servers.
Your card details stay with the provider
Look for the padlock in your browser’s address bar, which confirms the connection is encrypted. We only ever receive confirmation that a payment succeeded — never your card number.
The payment methods available to you are shown at checkout. You will be able to pay with major debit and credit cards; the full list of accepted methods, including any digital wallets, is confirmed before launch.
All prices are shown in pounds sterling (GBP). The price you see on a product is the price you pay for the item; any applicable taxes and delivery charges are shown separately at checkout before you confirm.
You are charged when you place your order. If an order cannot be fulfilled, or you cancel or return an eligible item, any refund is issued back to your original payment method.
Refunds are always made to the payment method used for the order. How quickly a refund appears depends on your bank or card provider once it has been issued. See our Refund policy for full details of how and when refunds are processed.
Is it safe to pay on Osevaro?
Yes. Card payments are handled by a trusted, PCI-DSS compliant payment provider over an encrypted connection, and your full card details are never stored on our servers.
Which payment methods can I use?
The payment methods available to you are shown at checkout. You will be able to pay with major debit and credit cards; the final list, including any digital wallets, is confirmed before launch.
What currency are prices shown in?
All prices are shown in pounds sterling (GBP). Any applicable taxes and delivery charges are shown at checkout before you confirm.
When am I charged?
You are charged when you place your order. If we cannot fulfil it, or you return an eligible item, the refund goes back to your original payment method.
How do refunds reach me?
Refunds are always issued to the original payment method used for the order. How quickly it appears depends on your bank or card provider.
Still need help?
Our UK support team is happy to help with anything.
