Terms & conditions

These terms and conditions ("Terms") apply to your use of the Osevaro website and to any order you place with us. Please read them together with our Privacy policy, Cookie policy and Refund policy, which form part of your agreement with us. By using the site or placing an order, you confirm that you accept these Terms.

We may update these Terms from time to time. The version in force when you place an order is the version that governs that order. The date this page was last reviewed is shown above.

Osevaro is a curated online marketplace for everyday essentials — home, tech, beauty, travel and lifestyle — delivered across the United Kingdom. Our full trader identity is set out below and will be completed in full before we begin trading.

You may browse the site freely. Some features — such as saving addresses, viewing your order history and checking out more quickly — are available once you create an account. You are responsible for keeping your account details and password secure and for activity that takes place under your account.

When you use the site or open an account, you agree that:

• the information you give us is accurate and kept up to date;
• you are at least 18 years old, or have the consent of a parent or guardian, and are able to enter into a binding contract;
• you will keep your password confidential and tell us promptly if you think your account has been misused;
• you will use the site only for lawful purposes and in line with these Terms.

You can close your account at any time. We may suspend or withdraw access if we reasonably believe the account is being misused or these Terms are being broken.

The products shown on the site are an invitation to buy, not an offer we are bound to accept. Placing an order is you making an offer to buy. A binding contract is only formed when we confirm that your order has been accepted. In practice this works as follows:

1. You place your order at checkout and confirm payment.
2. We send you an acknowledgement email. This confirms we have received your order — it is not yet acceptance.
3. The contract between us is formed when we send you a confirmation that your order has been accepted or has been dispatched.
4. If we are unable to accept your order — for example an item is out of stock, there was a pricing error, or we cannot deliver to your area — we will let you know and will not charge you, or will refund any payment taken.

We may decline or cancel an order where an item is unavailable, where we identify an error in the price or description, where we suspect fraud or a breach of these Terms, or where we are unable to deliver to the address provided.

Prices are shown in pounds sterling (GBP) and include VAT where it applies. Delivery charges, where they apply, are shown separately at checkout before you pay. The price you pay is the price displayed when your order is accepted.

We take care to price everything correctly, but errors can occasionally occur. If we discover a genuine pricing error after you order, we will contact you before dispatch. You can then confirm the order at the correct price or cancel it for a full refund; we are not obliged to supply at an incorrect price.

Payment is taken securely through our payment provider at checkout. Card details are handled by the provider under its own security standards — we do not see or store full card numbers ourselves. See our Privacy policy for how payment information is processed.

We deliver to addresses within the United Kingdom. Delivery estimates are shown on the product pages, at checkout and on our Delivery page. Estimates are given in good faith but are not guaranteed and can be affected by factors outside our control.

Responsibility (risk) for the goods passes to you when they are delivered to the address you gave us. Ownership (title) of the goods passes to you once we have received payment in full. For full delivery information, please see our Delivery page.

For most goods bought online, the Consumer Contracts Regulations 2013 give you a statutory right to cancel within 14 days of receiving your order, without giving a reason. Some items are excepted — for example sealed hygiene or health products once unsealed, or personalised goods made to your specification.

To cancel, tell us within the 14-day period, then return the goods within a further 14 days. We will refund you, including standard outbound delivery, within 14 days of receiving the goods back or of you providing proof that they have been sent.

Under the Consumer Rights Act 2015, the goods we supply must be as described, of satisfactory quality and fit for their purpose. If they are not, you have statutory remedies, which generally include:

• a short-term right to reject faulty goods for a full refund, normally within 30 days of receipt;
• a right to a repair or replacement within a reasonable time and without significant inconvenience;
• a price reduction or a final right to reject if a repair or replacement is unsuccessful or cannot be provided.

These statutory rights apply in addition to, and are not reduced by, anything in these Terms. If something is wrong with your order, please contact us at our contact page (a monitored support email will be published before launch) with your order reference and, where possible, photographs.

Our Refund policy sets out how returns and refunds work in practice — including how to start a return, the condition goods should be in, faulty or incorrect items, refund methods and timings, return postage and where to send your return. It works alongside the statutory rights described above.

You may use the site only for lawful purposes. You must not:

• use the site in any way that breaks the law or infringes anyone else’s rights;
• attempt to gain unauthorised access to the site, its servers or connected systems, or interfere with their security;
• introduce malware, or scrape, harvest or systematically extract content without our permission;
• misuse accounts, submit fraudulent orders, or resell products in a way we have not authorised;
• copy, reproduce or exploit site content beyond what these Terms allow.

The content on this site — including text, product descriptions, images, layout, logos and the Osevaro name — is owned by us or our licensors and is protected by intellectual-property rights. You may view and use the site for your own personal shopping. You may not reproduce, republish or exploit any part of it commercially without our written permission.

We do not exclude or limit our liability in any way where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud, and for any breach of the statutory rights that protect you as a consumer.

Subject to that, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable, or for business losses — the site is provided for personal and household use.

If something has gone wrong, we want to put it right. Please contact us at our contact page (a monitored support email will be published before launch) with your order reference and a short description of the issue. We aim to acknowledge complaints as quickly as we reasonably can and to keep you updated until the matter is resolved.

We may revise these Terms to reflect changes in the law, our products or how the site works. The version that applied when you placed an order continues to govern that order. Please check this page from time to time; the last review date is shown at the top.

These Terms and any dispute arising from them are governed by the law of England and Wales, and are subject to the jurisdiction of the courts of England and Wales. If you live elsewhere in the United Kingdom, you keep the benefit of any mandatory consumer-protection rules that apply where you live.