Have a question about an order or a product? Send us a message and we will point you in the right direction.
Osevaro is currently in pre-launch prototype mode. Full trader details and support contact information will be published before accepting real orders, and no real orders or payments are processed yet.
We are a UK team and we would rather over-communicate than leave you guessing. Whether it is a question before you buy, a change to an order or something that has not arrived as expected, we are here to help — clearly and without the runaround.
The fastest way to reach us is the form below. If your question is about an existing order, add your order reference and the email you used at checkout so we can find it straight away. You can also track an order or browse the help centre if you prefer to self-serve.
Osevaro is in pre-launch prototype mode — support contact details will be published before launch.
How quickly will you reply?
We aim to reply as quickly as we can, and a specific response-time target will be confirmed before launch. Including your order reference helps us answer you faster.
What should I include in my message?
Tell us what you need help with, and add your order reference and the email address you used at checkout so we can find your order. For a damaged or faulty item, a photo is a great help.
Can I contact you about a return or refund?
Yes. Choose “Return / refund” as the topic and include your order reference. You can also read how returns work first on our Returns & refunds page.
Do you offer phone support?
Support is currently handled by email and the contact form, which gives us a clear record of your enquiry so nothing is missed. If a phone line is added, it will be published here.
