Everything you need to place an order, make changes and check its progress — and what to do if something is not quite right.
Add the items you want to your basket, then go to checkout. You can order as a guest or sign in — an account is optional, but it makes it easier to save addresses, keep a wishlist and see your order history in one place.
Before you pay, you will see a clear summary of your items, the delivery options available for your basket and any charges, so there are no surprises at the final step.
When your order is placed you receive an order reference. Keep it to hand — you will need it to track your order or to get in touch with our support team about a specific purchase.
If you need to change or cancel an order, contact our support team as soon as possible with your order reference. Once an order has been sent to a fulfilment partner for dispatch it may be too late to amend, but we will always do what we can.
Your statutory right to cancel most eligible online orders is separate from this and is explained on our Returns & refunds page. The exact amendment and cancellation windows will be confirmed before launch.
Enter your order reference on the Track your order page to see its current status. If you have an account, your orders also appear in your order history, so you can pick up where you left off from any device you have signed in on.
Items handled by different approved fulfilment partners are dispatched separately, so they can arrive on different days. This is normal — each parcel is tracked in its own right, and you are not charged extra because of it.
If an item is missing, incorrect or arrives damaged, contact support with your order reference and a photo where possible, and we will put it right with a replacement, redelivery or refund as appropriate. Your statutory rights are not affected.
Do I need an account to place an order?
No. You can check out as a guest. An account is optional and simply makes it easier to save addresses, keep a wishlist and view your order history in one place.
Can I change or cancel my order?
Contact support with your order reference as soon as possible. We can usually help before an order is dispatched; after dispatch, a return is often the better route. Your statutory right to cancel eligible online orders still applies.
How do I check my order status?
Enter your order reference on the Track your order page. If you have an account, your orders also appear in your order history.
Why was my order split into more than one delivery?
Items handled by different fulfilment partners are dispatched separately and can arrive on different days. Each parcel is tracked individually and there is no extra charge.
An item is missing or wrong — what should I do?
Contact support with your order reference and a photo if you can. We will arrange a replacement, redelivery or refund as appropriate. Your statutory rights are not affected.
Still need help?
Our UK support team is happy to help with anything.
